IT Management and Technical Support
We provide you with a
cost-effective alternative to employing an IT Professional. We will visit your
site regularly for anything from a day a month to a few days a week, depending
on the agreed service level.
We will:
-
Build a profile of your
existing systems and of your business
-
Regularly check systems
are secure
-
Advise on projects that
would improve your existing systems and benefit your business
-
Help you to draw up an IT
strategy and budget
-
Draw up specifications
for new and improved systems
-
Help you to select
suppliers and to manage your relationships with your suppliers
Our
Way of Working
In order to maximise the effectiveness of the time spent on site, we have to
work as efficiently as possible.
For each month we will draw up and agree an agenda for the on-site visits.
This includes meetings with individuals, system downtime, and provision for
technical issues.
At each site visit we follow the agenda, with some flexibility regarding
timing and any pressing issues. Visits may be timed to take place in the
evening or weekend to evaluate or update systems outside office hours.
When off-site we continue to be available for telephone advice and we
continue to work for our customers by investigating products and techniques
that may be relevant, writing reports, checklists and policy documents based
on the best information available.
At the end of each month, we produce a report, detailing the last months'
progress, work carried out, the status of any projects, information gathered
and proposing the actions that need to be undertaken by the customer.
In this way, we are able to provide your company with the service you need
to develop your IT systems to best benefit your business.
|
We tailor our IT Management & Support
Services package to your specific requirements: We will visit your
site regularly for anything from a day a month to a few days a week,
depending on the agreed service level.
|
Example Small Business
Package |
|
Service Level |
What does it
involve? |
-
Telephone Support
-
Remote Support *
- 1
day site visit every month
-
Annual strategic ICT review
-
Annual Consultancy Report
- Off
site system monitoring
|
-
Where possible, problems resolved remotely or by phone
-
Checking virus & spyware free
-
Checking the operating systems are patched
-
Ensuring vital data is backed up
-
Fixing operating system problems
-
Defragmenting & optimising hard disks
-
Checking licensing
-
Reviewing e-mail and web policies
-
Assessing IT and suggesting solutions
-
Checking disaster recovery planning
|
|
*Using the latest
technologies we can detect problems and often resolve issues
remotely, without the need for a site visit. For us to
provide this kind of remote support, you need to have
Broadband and to purchase a designated router. |
|
Example Large Business Package |
Currently, Thompson Partnership's largest contract is with a large
multi-national Blue Chip company, based in Austria, who have
outsourced the IT for their sites in the UK: We provide IT Services
to over 100 users (including 12 remote users) on their 3 UK sites.
We support all their business processes including Sales & Marketing,
Design, Manufacturing and Despatch & Invoicing.
We provide an 'always on' IT service which includes Consultancy, IT
Management & Support, Programming and Training.
The systems for which we are responsible include:
Active Directory, Terminal Servers, Lotus Notes, SAP, Microsoft
Office, Opera II and AutoCAD 2000. |
|
IT
Management & Technical Support Services are provided on an annual contract
basis |
|
